FAQs
How do I get in contact with you?
Please contact us at the following email address:
info@tryneonatural.com
Alternatively, please feel free to drop us a message on instagram or facebook
Where do you ship?
We ship all around the world.
How long will it take to receive my order?
It takes from 5-13 days.
What payment methods do you support?
We accept all payment method such as: PayPal, Stripe, Apple Pay, Google Pay, Klarna, Afterpay, Amazon Pay, All Credit Cards And Debit Cards.
How can I track my order?
Order Confirmation Email:
After placing an order, customers should receive an order confirmation email to the email address they provided during checkout. This email contains important details such as the order number, items purchased, shipping address, and a link to track the order.
Order Status Page:
Customers can visit your store's order status page to check the status of their order. The URL for this page typically looks like this: https://funfushka.com/pages/track-your-order
On this page, customers can enter their order number and email address to view the current status of their order, including whether it's been fulfilled, shipped, or delivered.
Can I order as a gift for someone else?
Yes, customers can definitely place orders on your Shopify store as gifts for someone else. Here's how they can do it:
During the checkout process, customers can specify a different shipping address than the billing address. This is where they would enter the recipient's address, ensuring that the gift is shipped directly to them.
How can I get a refund for my order?
Contact the Store:
The first step is for the customer to reach out to your store to initiate the refund request. They can do this by emailing customer support email address, filling out a contact form on the website. Contact email: info@funfushka.com
Provide Order Information:
When contacting for a refund, customers should provide essential details such as the order number, items they wish to return, and the reason for the refund request. This helps to locate the order and process the refund efficiently.
Return the Items:
If the return is approved per the store's policy, customers will need to return the items in their original condition. This typically means unused, unworn, and in the original packaging.
Refund Processing:
Once the returned items are received and inspected by our team, the refund will be processed. The amount refunded will depend on the store's policy, which may include a full refund, partial refund, store credit, or exchange for another item.
Payment Method Refund:
The refund will be issued to the original payment method used during checkout. This means if the customer paid with a credit card, the refund will be credited back to the same card. If customer used PayPal or another payment gateway, the refund will go back to that account.
Confirmation Email:
After the refund is processed, the store should send a confirmation email to the customer. This email should include details of the refunded amount, the payment method used, and any other relevant information.